In chapter 2, Alec & Patrick discuss the Pros and Cons of each work era. While I don’t expect you to have a comprehensive list for this quiz, I want you to know the pros and cons of BPR.
What is the difference between a process and a function?

What is a framework? What three elements are comprised in creating clear objectives?
Describe the five-tier architecture described by the authors. What tools are used at each layer?

According to Alec, what’s a process? In other words, provide Alec’s definition and then decompose the definition and provide a description of the components. What’s the critical endpoint of reengineering?

What’s the difference between a core process versus an internal process? For what reason(s) does the authors state that it’s good to know the difference between core versus internal processes (or even Technical supporting vs. Internal supporting)?

Why is bigger usually better? What are Goldilocks errors?. How should I initially scope a process? (given in class)


How can simple top-level diagrams (e.g. sticky notes) be effective for analyzing processes? (in class)

What is a Use Case?

What are mushy verbs? What does it mean to label processes by verb-noun?